Terms & Conditions

For the purposes of these Terms and Conditions, the following definitions shall apply:

• "sloph," "we," "us," "our" refers to the operator of the sloph Casino platform accessible at sloph.app and all associated subdomains and mobile applications.
• "Platform" means the sloph Casino website, mobile application, and all services, games, and features made available through them.
• "Member," "you," "your" refers to any individual who has registered an account on the sloph Platform.
• "Account" means the registered user account created by a Member to access sloph services.
• "Balance" means the combined real-money funds held in a Member's sloph Account.
• "Bonus Balance" means promotional credits awarded by sloph that are subject to wagering requirements before they may be withdrawn.
• "KYC" (Know Your Customer) means the identity verification process required by sloph prior to processing withdrawals and in accordance with applicable anti-money laundering regulations.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the national regulatory authority overseeing gambling in the Republic of the Philippines.
• "Wagering Requirement" means the number of times a bonus amount must be wagered before it becomes eligible for withdrawal.
• "Philippine Peso" or "₱" or "PHP" means the official currency of the Republic of the Philippines and the primary currency of the sloph Platform.

By accessing or using the sloph Platform in any manner — including registering an Account, logging in, depositing funds, placing a wager, or redeeming a bonus — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, together with the sloph Privacy Policy and any additional rules applicable to specific games or promotions.

These Terms constitute a legally binding agreement between you and sloph. They are written in English and governed by Philippine law. The English version of these Terms is the controlling version in the event of any conflict with a translated version.

To open an Account with sloph, you must satisfy all of the following eligibility requirements at the time of registration and on an ongoing basis while your Account remains active:

• You must be at least 21 years of age. This requirement is mandated by Philippine law and PAGCOR regulations. sloph enforces this requirement through identity document verification. Accounts found to belong to persons under 21 years of age will be immediately terminated.
• You must be a natural person. Corporations, partnerships, trusts, and other legal entities are not permitted to open Accounts.
• You must provide accurate, complete, and current personal information during registration, including your full legal name, date of birth, residential address in the Philippines, and a valid Philippine mobile number.
• You must not already hold an active Account with sloph. Each individual is permitted only one Account. Duplicate registrations are a material breach of these Terms.
• You must not be a current employee, contractor, director, or officer of sloph, or an immediate family member of any such person.
• Your use of the sloph Platform must not violate any applicable law or regulation in your jurisdiction.

sloph reserves the right to decline any registration application at its sole discretion without providing a reason, and to request additional documentation to verify any aspect of your eligibility at any time.

You are responsible for maintaining the confidentiality of your Account login credentials, including your password and any one-time passwords (OTPs) issued for two-factor authentication. You must not share your Account credentials with any third party.

All transactions and activities conducted through your Account using your correct credentials are deemed to have been authorised by you. sloph shall not be liable for any loss resulting from unauthorised use of your Account where such use resulted from your failure to keep your credentials secure.

You must notify sloph immediately by contacting support if you believe your Account credentials have been compromised or that your Account has been accessed without your authorisation. sloph may, at its discretion, suspend your Account pending investigation upon receiving such notification.

In compliance with Philippine anti-money laundering legislation, PAGCOR requirements, and sloph's internal compliance framework, all Members must complete identity verification (KYC) before processing their first withdrawal. KYC may also be triggered at any time by sloph's compliance team for accounts that meet certain risk thresholds.

Accepted identification documents include, but are not limited to:

• Philippine Statistics Authority (PSA) National ID
• Passport issued by the Republic of the Philippines
• Driver's License (Land Transportation Office)
• Unified Multi-Purpose ID (UMID)
• Social Security System (SSS) ID
• PhilHealth ID
• Voter's ID (Commission on Elections)

Documents must be clear, unobstructed, and unexpired. sloph reserves the right to request a selfie photograph alongside your ID, and may request proof of address or proof of payment method ownership at its discretion. Withdrawal requests submitted before KYC completion will be held pending verification. Failure to complete KYC within 30 days of a withdrawal request may result in funds being returned to the original payment source.

sloph accepts deposits through the following Philippine payment methods:

All deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited and constitute a material breach of these Terms. sloph reserves the right to return deposits that cannot be matched to a verified account holder and to close accounts where third-party funding is identified.

Deposit amounts are credited to your Account Balance in Philippine Peso. sloph does not charge fees on deposits; however, your payment provider may impose fees of their own, which are your sole responsibility. sloph cannot guarantee the accuracy of processing times advertised, as external delays may occur due to network or banking system conditions outside of sloph's control.

Withdrawals from your sloph Account are subject to the following conditions:

• Your Account must have completed KYC verification prior to your first withdrawal being processed.
• The minimum withdrawal amount is ₱200.
• Withdrawals must be made to a payment account registered in the same name as your sloph Account. sloph does not facilitate third-party withdrawals under any circumstances.
• Pending wagering requirements on any active Bonus Balance must be satisfied before the associated bonus funds become eligible for withdrawal.
• Standard GCash and Maya withdrawals are processed within 5–30 minutes. Bank transfer withdrawals may take up to one banking business day depending on the receiving institution's processing schedule.
• VIP members at Silver tier and above benefit from priority withdrawal processing queues.
• sloph reserves the right to apply additional verification steps for withdrawals that exceed defined thresholds or that trigger sloph's anti-money laundering screening protocols.

sloph offers promotional bonuses to eligible Members from time to time. All bonuses are subject to the following general terms, in addition to any specific terms disclosed at the time each promotion is offered:

• Bonus offers are available to eligible Members only. sloph determines eligibility at its sole discretion, which may be based on deposit history, VIP tier, account standing, or geographic criteria.
• Each bonus has a stated wagering requirement that must be satisfied before bonus funds are released for withdrawal. Wagering requirements are calculated based on the bonus amount only unless otherwise stated.
• Bonus funds have an expiry period, typically stated in the specific promotion terms. Unused bonus funds and the winnings attributable to them will be forfeited upon expiry.
• Bonuses may not be transferred between accounts, combined with other offers, or converted to cash except upon satisfaction of applicable wagering requirements.
• sloph reserves the right to amend, suspend, or terminate any promotion at any time without prior notice. Where a promotion has already been claimed, the terms applicable at the time of claiming shall apply.
• Where sloph has reasonable grounds to believe a Member is engaging in bonus abuse — including but not limited to creating multiple accounts to claim bonuses, systematically exploiting promotional structures, or coordinating with other Members to exploit offers — sloph may void the bonus and any winnings derived from it and may close the Account.

All casino games available on the sloph Platform are provided by certified third-party game studios and operate using Random Number Generator (RNG) technology that has been independently tested and certified for fairness. The Return to Player (RTP) percentage for each slot game is displayed within the game information panel.

Live dealer games are operated by certified studio partners and are conducted in real time. All live dealer sessions are recorded. In the event of a technical disruption during a live game, the session will be resolved in accordance with the game studio's published technical failure policy, a copy of which is available upon request.

In the event of a software malfunction, incomplete transaction, or system error that causes an incorrect game outcome or credit, sloph reserves the right to void the affected transaction and restore balances to their pre-transaction state. sloph's decision on such matters is final.

sloph's sportsbook covers domestic and international sporting events including, but not limited to, Philippine Basketball Association (PBA), NBA, international football, UFC, boxing, and other events. The following conditions apply to all sports wagers placed on the sloph Platform:

• Wagers are accepted at the odds displayed at the time of bet placement. Final odds are confirmed upon bet acceptance.
• In-play (live) betting is available on selected events. sloph reserves the right to suspend in-play betting markets at any time, including during play, where it determines that market integrity may be at risk.
• Where an event is cancelled, abandoned, or postponed and not completed within 24 hours of the original scheduled start time, all affected bets will be voided and stakes returned.
• In the event of an obvious pricing error ("palpable error"), sloph reserves the right to void bets placed at the erroneous price regardless of whether the bet has already been settled.
• Cash-out is available on selected markets. The cash-out value represents an offer by sloph and may be accepted or declined by the Member. Once a cash-out is accepted, the transaction is final.
• Minimum and maximum bet limits apply per event and market. Limits are displayed at the time of bet placement.

The following conduct is strictly prohibited on the sloph Platform. Breach of any of these prohibitions may result in immediate Account suspension, balance forfeiture pending investigation, and/or referral to relevant law enforcement or regulatory authorities:

• Opening more than one Account or using another person's Account.
• Providing false, inaccurate, or misleading information during registration or at any subsequent stage of the KYC process.
• Allowing any other person to use your Account, including family members.
• Engaging in any form of collusion with other players to influence game outcomes.
• Employing any software, automated system, or technical method designed to gain an unfair advantage in any game or betting market.
• Depositing or withdrawing funds in a manner designed to facilitate money laundering or to circumvent anti-money laundering controls.
• Exploiting errors, bugs, or vulnerabilities in the Platform's software. Any such issues must be reported to sloph support immediately upon discovery.
• Engaging in conduct that is abusive, threatening, discriminatory, or harassing towards sloph staff or other Members.
• Accessing or attempting to access the sloph Platform from a jurisdiction where such access is prohibited by local law.

sloph is committed to promoting responsible gaming and providing a safe entertainment environment for all Members. In accordance with PAGCOR requirements and sloph's own responsible gaming policy, the following tools and protections are available to all registered Members:

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits on their Account. Limits take effect immediately upon activation. Limit increases are subject to a 24-hour cooling-off period before becoming effective.
• Session Time Reminders: Members may configure automatic reminders at set intervals during active gaming sessions to encourage awareness of time and money spent.
• Reality Check: A reality check feature displays a summary of session duration and net outcome at user-defined intervals.
• Cool-Off Period: Members may take a temporary break from the Platform for periods ranging from 24 hours to 6 months.
• Self-Exclusion: Members may request self-exclusion from the sloph Platform for a minimum period of 6 months. Self-exclusion takes effect immediately upon request. During a self-exclusion period, the Member will be prevented from logging in or creating a new Account. Self-exclusion cannot be lifted before the elected period expires.

For further information on responsible gaming at sloph, including how to access all available tools, please visit our Responsible Gaming page.

sloph reserves the right to suspend, restrict, or close any Member Account at any time, with or without prior notice, if sloph has reasonable grounds to believe that:

• The Member has breached these Terms in any material respect.
• The Member is engaging in fraudulent activity, bonus abuse, or money laundering.
• The Account belongs to a person under 21 years of age.
• The Account is being used in a jurisdiction where online gambling is prohibited.
• The Member has a self-exclusion order in place with sloph or with PAGCOR.
• sloph is required to close the Account by a regulatory or law enforcement authority.

Upon closure of an Account for breach of these Terms, sloph may withhold the Account Balance pending investigation. Where an Account is closed at the Member's own request and there is no breach of these Terms, the Account Balance (net of any bonus funds not yet satisfying wagering requirements) will be returned to the Member's verified payment method within a reasonable timeframe.

All intellectual property rights in and to the sloph Platform — including but not limited to the sloph brand name and logo, website design, software, game interfaces, graphical elements, written content, and promotional materials — are owned by or licensed to sloph. Nothing in these Terms grants you any right, licence, or interest in any sloph intellectual property.

You may not reproduce, copy, distribute, modify, create derivative works from, or exploit any part of the sloph Platform without prior written consent from sloph. Unauthorised use of sloph's intellectual property may give rise to claims for damages and may constitute a criminal offence under Philippine law.

To the maximum extent permitted by applicable Philippine law, sloph's total liability to any Member for any claim arising under or in connection with these Terms or the use of the Platform shall not exceed the amount of the Member's Account Balance at the time the claim arises.

sloph shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of enjoyment, however caused and whether arising in contract, tort, negligence, or otherwise, even if sloph has been advised of the possibility of such damages.

sloph does not guarantee uninterrupted or error-free access to the Platform. The Platform is provided "as is" and "as available." sloph makes no warranties, express or implied, regarding the Platform's fitness for any particular purpose, accuracy, or reliability of game outcomes beyond those guaranteed by certified RNG systems.

Nothing in these Terms limits or excludes sloph's liability for death or personal injury caused by sloph's negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under Philippine law.

sloph collects and processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Your personal data is collected solely for the purposes of operating and improving the sloph Platform, processing transactions, meeting regulatory compliance requirements, and providing customer support.

sloph will not sell, rent, or share your personal data with third parties except where required for the operation of the Platform (such as payment processing partners and game studio providers), where required by law or regulatory authority, or with your explicit consent. For full details on how sloph collects, uses, stores, and protects your personal data, and on your rights as a data subject, please refer to the sloph Privacy Policy.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms or the use of the sloph Platform shall first be submitted to sloph's internal dispute resolution process by contacting sloph customer support. sloph will respond to formal disputes within 10 business days of receipt.

If a dispute cannot be resolved through sloph's internal process, it may be submitted to PAGCOR's dispute resolution framework applicable to licensed online gaming operators in the Philippines. Members retain the right to pursue claims through the appropriate Philippine courts where no other resolution is reached.

sloph reserves the right to amend these Terms and Conditions at any time. Amendments will be published on the sloph website with a revised "Last Updated" date. Where an amendment materially affects Member rights or obligations, sloph will provide reasonable notice by email to the address registered on your Account or by prominent notice on the Platform prior to the amendment taking effect.

Your continued use of the sloph Platform after any amendment to these Terms constitutes your acceptance of the amended Terms. If you do not agree to any amended Terms, you must stop using the Platform and may close your Account at any time by contacting sloph customer support.

If you have any questions, concerns, or formal disputes relating to these Terms and Conditions or the sloph Platform, please contact our support team. Our customer support team is available 24 hours a day, 7 days a week.

You may reach sloph customer support through the live chat widget on the sloph Platform (accessible when logged in) or by email. Our support email address is displayed in the footer of this website. sloph's support team includes Filipino-speaking agents who are able to assist with queries in English and Filipino.

For matters relating to data privacy and the exercise of your rights as a data subject under the Philippine Data Privacy Act, please refer to the sloph Privacy Policy for the relevant contact details of sloph's Data Protection Officer.

These Terms and Conditions were last reviewed and updated on 1 January 2026 and supersede all previous versions. If you accessed an earlier version of these Terms, please ensure you are reading the current version available at sloph.app/terms-conditions.